what to avoid when looking for the best elevator dispatching service
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Choosing the right elevator dispatching service for your business can be difficult. There are many companies to choose from and each one claims that they offer the best service, but is this really true?
Unfortunately, it’s easy to fall for false claims and find out too late that the service doesn’t match your company’s needs and results in wasted time and money. To help you make sure your first choice is the right choice, here’s our list of qualities to steer clear of in a dispatching service.

One-Man Operations, or Small Teams
Relying on a service that has a limited amount of representatives to answer your calls just isn’t scalable. Even if your elevator company is only handling a handful of cars, there will likely come a time when you need more coverage than a one-man operation can provide.

Voicemail-Only Customer Support
Elevator dispatching can entail so many time-sensitive problems, so working with a service or setup that only offers voicemails, or even one that just doesn’t allow representatives to communicate with your company’s team in real time can be catastrophic.

Long, Inflexible Contracts
Make sure you don’t have to sign a long contract so that, should you eventually find out that you’re unhappy with the service you’re getting, you can have an easy way out. Along with contract length, it’s important to opt for a flexible pricing model like a pay-per-call model, so you only pay when the phone rings.

Inexperienced, Unkind Representatives
You want your elevator dispatchers to treat every caller like family, so situations get handled properly and your company is represented well. Don’t settle for a dispatching service that is inexperienced either. Find dispatchers and reps who are experts in the elevator industry, friendly on every call, can handle heated situations, and keep calm even if the caller is upset.

Now that you know what to avoid, you also know exactly what Insta-Answer is not. Our 24/7 dispatchers strive to avoid the pitfalls listed above, and never let our clients down. Give us a call today to see how we can handle your elevator calls.

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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