If you’re exploring the idea of outsourcing your heating oil and propane dispatch service, it’s important to compare prices and understand the different ways to pay. Some will charge a flat monthly fee no matter how many calls you receive, while others may offer different tiers based on call volume. If you have a predictable call volume, a flat rate may work.
Your clients expect a high level of service and attention. Fortunately, a great telephone answering service can help you provide exactly that. A comprehensive, 24/7/365 available and effective telephone answering service allows your staff to focus on their priorities, while ensuring that they will be reachable at any time.
With technology constantly evolving, having an answering service that adjusts to the changing landscape will give you a great advantage. This can save you a lot of money and time while giving you an effective solution. A basic standard would be to have an online portal that provides information, dispatch, virtual reception and call center solutions for optimal efficiency.
Do you want your phone answering service to safeguard your confidential information? Then, you need to ensure that it applies stringent security measures to protect sensitive information, around the clock. This may involve installing firewalls, anti-virus software and protecting their facilities from intruders.
It is important to use a telephone answering service that can exceed all expectations on price, availability, and capacity. However, there is one additional component that needs to be taken into account when choosing an answering service: reliability. When people contact your business, they should feel like they are talking with an extension of your company. Business telephone answering services should be able to answer client questions in a professional manner, engage with clients and offer solutions even when not on the phone with them. They should also be capable of creating and maintaining a positive relationship with every client that calls your business.
For the lowest prices, 24/7/365 availability, up-to-date tech, advanced security, and the best representation possible for your energy company, contact Insta Answer.