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Business owners everywhere are looking for new solutions to survive during this Covid-19 pandemic.  Many people worry about what a continued widespread outbreak would mean for their business, and companies have had to make adaptations in order to ensure their continued success.  HVAC and plumbing companies in particular provide critical services during this time. In fact, the Department of Homeland Security has identified plumbers as essential workers, making it even more important for plumbing companies to continue running smoothly.  At Insta Answer, we’re in the business of providing solutions, and we’ve compiled some tips that can make this difficult time easier for your company.

1. Be Prepared
The first thing on your checklist should be to protect your staff as much as possible by having a good supply of masks and gloves available for all workers. It’s also a good idea to regularly disinfect any tools you might be working with, especially if they are being used at multiple job sites. Remind workers to replace their masks regularly, and make sure that they fit properly.

2. Have an Online Presence 
Take advantage of social media as much as you can, and develop a regularly updated presence on multiple platforms. Doing this will not only attract potential new customers, it will also keep your current customers informed. A 2020 survey of small business owners revealed that 29% plan to start using a website this year. Having a well-designed website and online presence will give your company a valuable competitive edge.

3. Hire a Virtual Dispatcher 
These days more than ever before businesses just can’t afford to miss out on gaining a new customer. Companies that hire Insta Answer can put their minds at ease knowing that our highly trained industry experts answer calls 24 hours a day, 365 days a year.  We work around the clock so that you don’t have to, and ensure you never miss a call again. Our dispatchers know how to handle emergencies and will transfer calls to your professionals as needed.

At Insta Answer, we understand the HVAC and plumbing industries, and we are experts at adding success and customer satisfaction to businesses. If you’re looking to save your company time and money this year, the most effective thing you can do is contact us and see how we can handle your calls. Call us now at 877-631-9711 and then rest easy knowing your business is prepared.

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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