level up before its too late how to prepare for elevator emergencies
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With unpredictable environments and ever-changing systems at play, it’s no surprise that things can and do go wrong with elevator cars. If you’re lucky (and take proper care of your system) these issues are no more than inconveniences. But sometimes, that isn’t the case, and you’re left dealing with an elevator emergency. Dealing with an ongoing emergency requires the skills and technology of a great dispatching service, like Insta Answer, but as an elevator company, there are some things you can do before disaster strikes to ensure as positive an outcome as possible.

1. Proper Emergency Lighting
In the event of a power outage, you don’t want passengers to be left in the dark panicking. To prevent that, regulations and codes require that all of your elevator cars come equipped with emergency lighting that is wired to illuminate the cab in the event of such a power failure. Make sure your systems are up to date!

2. Fire Service Mode
A building fire is a great cause for alarm, and quite the predicament when you’re stuck in an elevator car. When this kind of catastrophe strikes, make sure you have the proper mechanisms in place to keep passengers safe. Adequate fire service operations consist of devices that automatically suspend all elevator cabs and redirects cabs to a designated recall landing so emergency responders can deal with the problem easily and quickly.

3. Experienced Elevator Dispatching
All elevator cars have the necessary emergency phone in place these days, so what’s left to do on your part is to ensure that the emergency dispatchers on the other end of these phone calls are trained experts in the industry that can attend to the situation and the passengers involved in a timely and comforting manner, so your passengers get the assistance they need and some peace of mind in these stressful times.

What’s the smartest choice of elevator dispatchers – the ones with decades of experience? Insta Answer. Our trained operators are standing by 24/7/365 to help your passengers at the first sign of danger. Give us a call today to see how we can handle your calls.

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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