Who’s answering the phones at your business? Are they friendly, helpful, and caring? Why does it matter? As the owner of an elevator company, you have enough to worry about!
You Have Enough to Worry About!
You have to juggle complex compliance checks, massive maintenance bills, retrofitting legacy equipment, and technicians who are undertrained. The last thing you need is angry people who have been entrapped. When someone calls your company in a time of crisis who is answering the phones and will they be trained to handle the problem? Will they be empathetic and protect your company’s reputation?
Why Empathy is Important
Empathy is extremely important in a receptionist who takes emergency calls but often they are not hired with this in mind. They are hired due to excellent clerical or organizational skills but when someone is entrapped and calls your offices will they be empathetic and will they remain calm in a crisis?
You need to know that the entrapped person is talking to someone compassionate and calm. Most problems can be taken care of quickly and there is no reason to create more troubles with a panicked passenger.
How we can help!
The goal is to not only have your elevator monitored but to have the receptionist know what to do in an emergency. No busy signals, no missed calls, and no mistaken locations!
When someone is entrapped and calls Insta-Answer there will always be a highly trained person on the other line 24/7, 365. We will tailor every detail to meet the needs of your organization. We’ve worked with many elevator companies and are ready with solutions.
We’ll listen to you and create documentation on what constitutes an elevator emergency and be ready to lift your business above your competitors all the way to the top floor. (Sorry, I’ll stop with the puns)
Are you ready to get started? Call us today to set up a 24/7 live virtual answering service to keep your customers safe at 877-631-9711.