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You know what they say about the elevator business; there are a lot of ups and downs. All jokes aside, one of those downs should never be your customer service. Poor customer service can cost you business and even open you up to lawsuits in some cases, so it is vital to have an elevator dispatcher you can trust.​
Why is Customer Service So Important
Customer service is essential in any industry, but it is more than just answering a few questions in the elevator industry. When people call an elevator dispatcher, it is usually because there is something wrong with the elevator which means that people may be trapped inside or unable to enter or exit their floor because of a disability. Elevator dispatch should be there to answer the phone on the first ring every time and help to keep people level-headed until help arrives.Common Elevator Dispatch Responsibilities:
  • Answering Phones
  • Elevator Destination Dispatch
  • Communicating With Technicians
  • Contacting Emergency Services
  • Answering Questions
  • Being a Friendly Voice in Stressful Moments

How Poor Customer Service Can Ruin Your Elevator Business
In a business like this, it is rare that someone needs to call, so a single bad call can ruin the reputation of your business. This means that not only can you lose your current contracts with buildings, but it could also prevent you from getting new contracts down the line. The worst customer service could even open you up to lawsuits if the caller believes that your customer service representative caused them undue stress in an already stressful time or doesn’t act fast enough to get emergency services where they need to be.

Always There When You Call
To avoid a scenario where poor customer service negatively affects your business, contact Insta Answer. Our representatives will always be there when your customers need them the most, with a helpful and friendly demeanor. Just like one bad experience with customer service can hurt your business, a great one will help to bolster your reputation and give customers peace of mind that they chose the right service.
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Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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