Do Customers Expect Too Much? Navigating the Landscape of Modern Expectations

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Do Customers Expect Too Much? Navigating the Landscape of Modern Expectations

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The statement, “Customers expect too much!” has become increasingly familiar, especially among blue-collar service businesses. Technology and global trade are changing how we serve customers. This article explores how things have changed and why customers now expect more. It also gives advice on how your business can deal with this new reality.

Deciphering the Shift in Customer Expectations

The way people expect to be treated as customers is changing. This is why things are changing:

The Need for Speed:

A study showed that almost 60% of customers expect better customer service than just a year ago. The digital age has made us expect instant messaging, real-time updates, and same-day deliveries. Customers are getting impatient and want faster service, so businesses are feeling the heat to speed things up.

Wanting the Real Deal:

In this day and age, being real is more important than ever. Did you know that 86% of consumers care a lot about authenticity when it comes to brand loyalty? Thanks to review sites like Yelp and TripAdvisor, customers can easily find businesses that keep their word.

When Customers Expect Too Much The Personal Touch Is Still King

The Personal Touch Is Still King

Even with technology taking over, in-person interactions are still really important. Did you know that 70% of the buying experience is based on how customers feel they’re being treated? It’s important to give personalized service and recognition to customers so they don’t feel like they’re just a random name in a database.

The Whole Journey Matters: It’s Not Just About the Sale

Commerce nowadays isn’t just about buying things. It’s about the whole journey. Let’s say a customer splurges on a high-quality tool. The tool is good, but if it’s late and the seller doesn’t update you, or if they don’t reply to your questions, it’s not a great experience. Every customer interaction counts, from the first inquiry to the after-sales service, and affects the overall satisfaction they have with the business.

Strategies for Your Business to Stay Ahead

Don’t worry if you feel like your customers expect too much. Here are some ways to take control:

Mix Tech with Heart:

While tools and software can speed up processes and offer instant solutions, the human touch is still important. Tech should help humans, not replace them. For example, chatbots can handle simple questions, but you’ll want a human for anything more complicated or private.

Transparency Is a Must

Nowadays, businesses get judged a lot, but being truthful and open makes a company stand out. Being open and clear about pricing, delays, and mistakes earns customer respect.

When Customers Expect Too Much, Insta Answer Can Help

Handling all customer interactions in-house can be a real drain on resources. This is where Insta Answer can make a difference. Insta Answer takes care of talking to customers, so everyone feels listened to, appreciated, and gets a quick reply.

How Insta Answer Can Help Your Business

Not sure if Insta Answer is right for your business? Check out the benefits we offer:


Companies that use Insta Answer’s consistent and professional answering service report up to a 90% boost in customer communication. Consistency and uniformity make your brand look better and customers trust it more.

Work Smarter, Not Harder

When you use Insta Answer for your customer service tasks, your team can focus on the important stuff. This way, you get things done faster without sacrificing customer service.

When Customers Expect Too Much Build Trust

Build Trust

Here’s a quick fact – 78% of customers think that speedy and efficient customer service is a sign that a business respects them. Insta Answer is exceptional in this area, proving your business’s dedication to customers.

So, When Your Customers Expect Too Much…

Nowadays, customers have higher expectations, but (together) we can meet them. These modern standards show that people care more about being real, getting things done quickly, and making personal connections. By using a thoughtful approach, keeping up with technology, and working with a true partner like Insta Answer, your business can grow and keep customers coming back.

For more information on how Insta Answer can help your business grow and thrive with great customer service, please contact us. You can reach us toll free by phone at 877-631-9711 or by email at [email protected].

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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