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When you encounter a company that has been successfully operating for fifty years, taking time to understand the factors that enabled it to achieve such a milestone is a worthy endeavor. Insta Answer is a virtual receptionist business that offers an array of call management solutions for various industries. To learn more about Insta Answer’s fifty years in the market, we sat down with the owner, Steve Samuels, to uncover the secret of this accomplishment.

As a member of the family, Steve had a vision to build on the company’s traditions that fostered positive relationships with customers as well as expand the business to serve an even more diverse group of clients. To that end, he continues to lead the company with an increased commitment to excellence. Below are six elements that have attributed to Insta Answer’s longevity.

Growth Minded

Having growth as a goal for your business means not merely focusing on your customers or the service or product you provide. It is also having a focus on your employees. When your business expands, it affords hiring opportunities. This translates into being able to offer meaningful careers to more people.

Investing in Your Team

It is imperative to understand the value of your team. As a customer service provider, those who you employ are the facilitators and face of your business. Giving your employees the necessary tools to provide superior service and build strong relationships is key to your ultimate success.

Relationship Oriented

Developing solid relationships with clients is crucial for turning a first-time client into a repeat client. Insta Answer has a long history of building long-lasting relationships with customers because of our friendliness, convenience, consistency, and personal attention to clients’ needs.

Technology Driven

Insta Answer uses state-of-the-art technology to deliver exceptional experience and service to its customers.

Commitment to Excellence
Leading a company to attain fifty years of success involves a pledge to serve customers with integrity and empowering employees to fulfill that pledge.

​Customer Focused

And of course, last but not least, is having a focus on your customers – not just who they are but what they need. This highlights the necessity to build rapport with clients. Because Insta Answer tailors our services to your specific industry and individual business needs, we can provide a personal touch.

Contact Insta Answer to learn more about our offerings, which include answering your calls for as little as $3/day!

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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