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If you are considering using a telephone answering service but wondering whether it is a good idea, there are good reasons to do so. From fast response time to better customer service and ensuring 24/7 availability, the right service can act as an extension of your business. Today, when consumers have unlimited choices, you may easily lose out to the competition if the potential clients don’t get what they are looking for. On the other hand, happy customers are more likely to spread the word as brand ambassadors, helping your business grow.

Here are a few tips to grow a small business with the best answering service.

Capture More Leads

What happens when the phone is ringing and the calls go unanswered? If it is a customer or prospect trying to connect, such indolent attitude can infuriate them. Not answering calls and letting the phone ring or sending calls to voicemail will not help. While not all callers will hang up, some might even call back. You cannot rely on a clunky answering machine either.  These are business mistakes that you cannot afford to make because there is a high risk of loss of a lead or customer. What if they call your competitor and get an answer to their problems? You have not only lost a customer or lead, but also given an upper hand to the competition.

It is here that a phone answering service can come to your rescue when you have leads and customers calling round the clock. This is the best way to handle all your calls with speed and precision. When no call goes unanswered, you can capture more leads in your sales funnel. With this, it is highly likely that you will close more sales.

Faster Response Time with Real-Time Notifications

With the best answering service, no calls go unanswered. Moreover, hot leads that need a quick response will be sent to you in real-time, so you can respond quickly and contact the lead before they decide to call someone else. Fast response time is a great way that a good answering service can add value to your business.

Close More Sales

With a telephone answering service in your marketing strategy, you will not miss a call. When all calls are answered with professionalism and in a timely manner, you can satisfy both customers and leads. When you pre-qualify leads, there are higher chances of customer retention and less risk of losing prospects to the competition. When every call is answered, you make that first impression and can convert more leads into sales.

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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