8 eye opening customer service statistics
Reading Time: < 1 minute
Print Friendly, PDF & Email

When it comes to your business, customer service should be a top priority. Sometimes, it can be easy to overlook its importance, though. So, as a reminder, here’s a list of eye-opening statistics we guarantee you didn’t know about customer service.

  • 52% of people want companies to take action based on the feedback provided by their customers.

  • 96% of consumers value customer service as an important factor when determining the brands they choose.


  • 89% of consumers have even changed business providers to a competitor as the result of a poor customer experience.


  • Americans are willing to pay 17% more to work with and buy from businesses with great customer service reputations, as opposed to those without.


  • 90% of customers are influenced by positive customer feedback and reviews when purchasing products.


  • Brands that accept customer feedback are considered more favorable by 77% of consumers.


  • 68% of customers say that a “polite customer service representative” is the key to excellent customer service.


  • A customer retention increase of 5% due to excellent customer service can increase profits by 25% – 95%.

As you can see, prioritizing customer service is a must! What’s the easiest, most reliable way to do so? Hire Insta Answer for 24/7 virtual answering services. Give us a call today.

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

0 0 votes
Article Rating
Notify of
Inline Feedbacks
View all comments
Search All Our Blog Posts

Recent Posts

Contact Insta Answer

Need more information about our best-in-class services? Use the form below to reach out and contact us for more information.

Folllow IA On Social Media

Sign up for our Newsletter

Sign up to our newsletter to stay informed when we post new, useful content on our site.

Optimized by Optimole
Would love your thoughts, please comment.x