4 things customers expect from your property management company
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With multiple property management companies in the industry today, it can be difficult getting yours to stand out amongst the rest. To do so, you need to know exactly what your target audience is looking for. To help, we’ve compiled a list of the most influential aspects of your property management business. If you’re looking to win over more potential customers, paying more attention to these qualities will do the trick.

Pricing Structure 
Each property management company charges different prices based on various factors. The rates may also include extra services based on the company’s management policies. In this case, customers prefer to do business with a property management company that can agree on a pricing structure that favors both parties.

Services Offered 
Does your company have a team of experienced property managers that can handle all possible service expectations? Customers want the best possible service and the most variety of services, so be clear when promoting yours if you want them to stick around.

Effective Communication 
People value having a variety of communication channels to contact you with, and want those channels to be quick and accessible. Make sure your team is able to and comfortable with communicating through email, chats, phone, and more to meet these expectations.

Tenant Management 
One of the key reasons people hire a property manager is to manage tenant needs. They want to make their tenants happy and comfortable staying on their property. So, your company should give them a plan and outline that you will use to manage their tenants, and it should include vital aspects such as rent collection, managing the property, and eviction processes.

Want an exceptional team to manage service-related work such as overflow calls, emergency calls, and after-work hours? We can help. Call Insta Answer now to see how we’ll handle your calls. 877-631-9711!

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Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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