what is a virtual answering service and where can you use them
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Virtual answering services allow customers to communicate with real people using an automated system. You can use these services to handle customer service calls, but many companies also use them for sales and marketing.
For example, a business may use a virtual answering service to provide prerecorded messages for customers who call a phone line with no live person on the other end.

The best virtual answering services provide live agents who can quickly speak with their clients and solve their problems. They also have access to databases that can provide information about new products or software that might be useful for your client’s businesses or personal lives.

Virtual Answering Services Application
Virtual answering services are useful in various businesses, including HVAC, elevator, and property management.

HVAC Answering Service
You can use an HVAC answering service to answer calls from customers seeking information about their HVAC systems. These callers may have questions about how their system works or their maintenance needs. Answering services for HVAC businesses offer a way for customers to get answers without waiting to get in touch with a technician. This helps prevent delays in getting the job done and ensures that it gets done properly.

Elevator Answering Service
If you work in an office, you’re familiar with the frustration of answering the phone while waiting for the elevator. This can be especially frustrating if you’re trying to take important calls, like sales calls or customer service calls. A virtual answering service will allow you to answer all incoming calls while your coworkers are still waiting on their elevator ride.

Property Management Answering Service
If you manage multiple properties, you know how difficult it can be to manage staff and property issues when they arise. A virtual answering service can help by allowing managers and owners to use their time for more important tasks instead of answering all calls at once. The same goes for tenants who have questions about rental payments or maintenance requests.

Managing all offices from a central location can be difficult, but with a virtual answering service, communication between locations is simple and seamless. A virtual answering service can save your business time and money; they are skilled in your industry and can assist 24/7.

If you want to engage with your customers without hiring a receptionist, contact us today, and let’s discuss business.

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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