what even the best elevator dispatchers are doing wrong
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Elevators may be convenient for your business, but you may not always receive the timely and knowledgeable response you need if a customer or employee experiences a problem with them. Our virtual receptionist services can provide a more efficient alternative for quickly and professionally responding to elevator issues and a wide range of other calls your business may receive. Here are four reasons our 24-hour virtual receptionist often provides better service than even the best elevator dispatchers!
​Representation Is Not Specific to Your Company
Elevator dispatchers that are not familiar with your company cannot provide the high level of personalized customer service you strive to provide at every point of contact. Choosing us gives you a dedicated representative that specifically handles elevator issues in your building, which allows for a higher level of understanding of the specific problems your elevators tend to experience and how these issues may impact your customers and team members.

No Knowledge of Your Industry
Elevators may function similarly from building to building, but this does not mean there is no need for your elevator dispatcher to understand how your business and industry work. Many general elevator dispatchers are not familiar enough with what your customers expect when visiting your business to provide a level of understanding that matches your industry, but working with us ensures that your customers will reach someone that knows something about what they are already experiencing when visiting your business prior to running into an elevator problem.

Lack of Empathy for Your Customers
Even customers that generally love your company will run into problems from time to time, and many elevator dispatchers are not as skilled at responding to your callers’ frustrations as they could be. Calls for an elevator dispatcher tend to come from angry or frightened visitors to your business more frequently than many other types of calls, which means that choosing one that excels at keeping your callers calm and happy is a must.

Not Available 24/7
Many elevator dispatchers are not available at all times, which can lead to significant delays if an employee or customer experiences and elevator problem after hours. Our 24/7 support ensures that you will receive a quick response no matter what time of day or night an issue arises.

At Insta Answer, we know that having a quality elevator dispatcher available at all times is a crucial aspect of minimizing problems your business may experience with its elevators. Contact us today to learn more about why we are considered one of the best virtual receptionist companies around or to start experiencing the benefits of our 24-hour virtual receptionist services!

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Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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