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After a difficult and unprecedented year, businesses everywhere are searching for new ideas to ensure their success. If you’re in the property management business, you’re probably looking for ways to attract and retain high-quality tenants.  Insta Answer has been helping businesses in the property management industry for over 50 years, so we’ve seen what makes certain businesses incredibly successful. Here are our best tips for a prosperous new year.

1. Keep Your Properties Well Maintained
Happy tenants usually want to extend their leases. An impactful way to save yourself time while keeping tenants happy is to stay on top of repairs and maintenance, including landscaping. Don’t leave yourself a long list of repairs and improvements that need to be made. Instead, complete projects quickly and keep landscaping neat. This will keep current tenants happy and allow new tenants to move in quickly.

2. Use Technology to Your Advantage
These days, it should come as no surprise, people are online constantly. If you want to stay ahead of the competition and make it easy for new tenants to learn about your properties, then you need to take full advantage of social media and your website. Having an actively updated website where you discuss what’s happening in your community is so important for getting noticed and can be an informative resource for your tenants. Make sure it’s easy to navigate and updated regularly.

3. Provide Excellent Customer Service
Problems and emergencies can happen at any hour of the day or night. As a property manager, it’s your job to efficiently handle these situations, but you don’t need to make your life miserable in the process. By hiring a virtual receptionist, you can have a trained professional assisting your tenants while ensuring you are never bothered in the middle of the night again.  Our professional representatives know how to handle all kinds of emergencies and maintenance issues. We can dispatch calls, provide information on billing, and more.

​Did you know that when you use Insta Answer as your receptionist you only pay if the phone rings? We save you money while keeping your tenants happy. You can pay as little as $3 per day, and you can even get your first two weeks free. Contact us today, and let’s get started taking your customer service to the next level.

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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