Finding qualified technicians can be a struggle, especially for plumbing companies. You’re tasked with many high-stakes problems that need to be dealt with efficiently and effectively, so mediocre talent just won’t do. To help you put together the best team possible, here are 5 key values you should look for in potential candidates.
Every minute counts during a real plumbing emergency. It’s not just a matter of meeting customers’ expectations of a fast fix; it’s that every minute wasted could mean thousands of dollars of damage.
It’s no secret that experience plays a key role in one’s ability to do a great job, regardless of what job that may be. With experience comes the skills and knowledge that your employees need to do their very best and put your company on the map.
A technician with years of experience and a commitment to expedience would be worthless to your business without respect. A good employee doesn’t just do a good job; they do so with kindness and respect for both the company they work for and the customers they serve.
#1. Good Communication
It may surprise you to find out that, above all else, the number one value that sets great plumbing technicians apart from the herd is their ability to communicate well. Why? It’s because, as a plumbing company, a lot of the work that needs to be done can get pretty complicated, so miscommunication at any step in the process can set you back and even lose customers. You need a team of communicative professionals able to take and give direction easily in order to get the job done right.
For a great team, make sure to hire candidates that fit the criteria above. For an even greater team, partner with someone who can enhance those values even further. At Insta Answer, our trained virtual receptionists are waiting to both treat all of your customers with the respect they deserve and also streamline communications between your business and technicians in the field. Give us a call today to see how we can help you.