THE IMPACT OF A MISSED CALL ON BUSINESS

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The need for an answering service for a business cannot be ignored. Today, when being available all the time is critical to the success of a business, a missed call can prove costly. The impact of missed calls on business can be serious and you cannot afford to miss a call. You never know who is at the other end of the call. It could be an important customer. A culture of missed calls can ruin your business reputation. There are many reasons why your business needs the best answering service to avoid missed calls.

Why You Cannot Afford a Missed Call

Whether you are busy, understaffed, lack the right telephone answering service, or get calls outside of business hours, you ought to prioritize customer service. The impact of missed call on business can be serious:

  • Three out of every four customers are willing to ditch a brand for delivering poor customer service over the phone. This includes incidents where customer calls remain unanswered. A missed call does not improve the customer experience either. Rather, it infuriates them.
  • When you miss answering a prospective customer’s call, it sets a wrong first impression. They might be willing to take their money elsewhere after their missed call experience with your business.
  • When a business misses customer calls, it reflects poorly on their professionalism. Customers or prospects might get the impression that you do not care. They might start to associate your brand reputation with apathy and ineptitude.
  • Besides losing a prospect, your business risks losing a potential word-of-the-mouth referral when you miss a call. If you had received their call, it could have taken your relationship to another level.

An unanswered business call is one in which the calling customer or prospect:

  • Had to wait for a busy customer service representative to take the call
  • Is offered a return call later
  • Hangs up and loses interest in calling your business
  • Is given an alternative to leaving a voicemail message
  • All such experiences leave a customer unhappy with your business. While the impact of missed calls on business can be grave, it is here that Insta-Answer can come to your rescue.

Why Choose Insta-Answer
The best way to make your customers feel valued is to ensure that you never miss answering their calls. When there is a real human being to answer the call, they form a positive experience of your business. At Insta-Answer, we believe in customer service. With us, the best answering service is here. That means your customer calls will never be on hold.

We work as an extension of your business’ customer service, without the need to hire more employees. Our virtual telephone answering service professionals make sure you never miss an important call.

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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