how well can your staff answer oil and propane questions
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Your staff may be able to handle a large percentage of the oil and propane questions you get each day and week, but being able to rely on Insta Answer to fill in the gaps can help you create a better experience for your customers. Here are some of the most significant benefits of choosing a 24/7 dispatching service that prioritizes taking the time to build the best possible understanding of your industry and your business’s unique needs!
Strong Industry Knowledge
Accurately answering questions about the heating oil and propane industry is a must, especially when it comes to making sure your customers make safe and effective decisions. Our dispatchers have an in-depth knowledge of these industries to ensure that your customers receive the most accurate information possible every time to ensure that they can continue to heat their homes adequately and safely.

Company Knowledge
In addition to general industry knowledge, a strong understanding of the specific services and policies your company offers plays an essential role in ensuring that the information we give your customers accurately aligns with the information you want your customers to have. We prioritize learning as much as we can about each of the companies we work with to make sure we are able to share the specific details you want us to with each of your customers to improve the overall level of service they receive.

Friendly Personas
We know that heating oil and propane problems can be frustrating, and our friendly team is made up of experts when it comes to calmly and clearly sharing information with callers to help them understand what they need to do to solve a problem without getting even more irritated.

24/7 Availability
Heating problems are not limited to your typical business hours, and our 24/7 availability ensures that your customers will never have to wait long for the information they need. Having us available whenever your customers need us means that they will be able to get the help they need whenever an issue occurs instead of being left in the cold overnight.

Choose Insta-Answer for Quality 24/7 Dispatching Services
At Insta-Answer, we know that your customers rely on quality services around the clock, and we are here to help you make sure every potential heating oil, or propane problem is covered at any time of day or night. Contact us today to learn more about the benefits of having us available 24/7!

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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