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This has been an unprecedented year! The COVID-19 pandemic has brought us new challenges and altered the way we live and work. Many business owners have had to make adjustments to the way they operate, as it’s become clear that this new situation we find ourselves in is going to be sticking around for a while. With all the things on your mind these days, we don’t want retaining customers to be one of them. Keep reading to find out how a virtual answering service can bring added success to your business.

We Show You Care
When a customer calls your business, that one interaction shapes their opinion of your company. The importance of having knowledgeable and friendly staff answering your phones cannot be overstated. A report on customer experience showed 89% of customers have done business with a competitor following a poor customer service experience. That doesn’t have to happen to you. Our virtual receptionists are experts in your industry, and they will make your customers feel confident in your business. Give more to your customers during these difficult times.

No More Missed Calls
You can’t afford to miss out on potential new customers because you were away from the phone or offer limited business hours. Research shows that even in our digital age phone calls are actually the preferred way for customers to get in touch with businesses. A study from 2019 showed 60% of customers preferred contacting small businesses by phone over any other method. It’s smart to prioritize the phone services you provide your customers. At Insta Answer, we care about helping the people who call you. That’s why we offer a 24/7 answering service. You can give your business a boost this year by adding new services, starting at as little as $3 per day.

We’re the First Step to Gaining New Customers
Insta Answer believes that a customer’s confidence in your business is vital to retaining them as a customer. Our professional and caring agents make your business look good so that your customers walk away satisfied every time. Our agents are trained to be knowledgeable about your industry, and your business, so that customers love interacting with you.

If you want to improve your business this year, let Insta Answer help by providing a deeper connection to your customers. Our agents will be the caring voice that takes your client services to the next level. To learn more about the services we offer and how we can help your business today, call (877) 631-9711 or email [email protected].

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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