Being unable to connect with a live company rep, even when it’s the middle of the night or a holiday, will cause even your most loyal customers to start calling your competition. They will keep calling around until they find a business that does have a live customer rep who will help them. Data collected by BIA Advisory Services shows that calls that are handled by a live rep are 10-15 times more likely to end in a satisfied customer than situations that are handled via digital form submission.
Having a live person handle all incoming phone calls during normal working hours isn’t a problem. However, having someone sitting by the phone with nothing to do but wait for a phone call in the middle of the night is a different story. Not only is it often difficult to find someone who is reliable, knowledgeable, and willing to work that shift, but having the extra person on your payroll eats into your profit margin.
Outsourcing is the perfect solution. Insta Answer is the best dispatching service around. We have an entire staff of experts who are happy to answer calls and provide your business with the excellent representation it deserves. Not only do we help your business attract more happy customers, but we also do it at a price you can afford!
To get the best 24/7 dispatching available, contact Insta Answer!