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As an elevator repair company, you know how important it is to maintain a well-connected emergency dispatch center- and ensuring a quick fix to customers is just as critical as some people may be trapped inside.
An elevator malfunction is unavoidable, given the numerous elevator trips made daily. The virtual elevator dispatchers at Insta-Answer offer a better response to customer needs, scheduling and dispatching technicians for a quick fix. Here is how virtual dispatchers can help your company:
Answering Emergency Calls
Nothing spreads panic and confusion like customer calls going unanswered during an elevator emergency. When customers call with an elevator emergency, they need to be greeted and assisted by a professional, compassionate and reassuring individual from the other end. Insta-Answer has capable virtual elevator dispatchers who can offer much-needed quick response, compassion, and assurance to the customers until the rescue unit arrives. The virtual dispatcher will take the caller’s name and elevator number to facilitate the creation of a dispatch ticket. Our systems can automatically detect the location of the call.
Dispatching Technicians to The Emergency
Within minutes of receiving the emergency call, the elevator dispatcher communicates with and sends a team of technicians to the scene. Since the passengers are scared and anxious at this point, our team of knowledgeable and compassionate dispatchers will stay on the phone with the customers until the technicians arrive.
Saving On Cost
Answering emergency calls and scheduling and dispatching rescue teams can be a full-time job – and training additional employees is expensive. A virtual elevator dispatcher saves time and cost, allowing your company to concentrate valuable resources on growing the business. The elevator dispatching services will require the following:
- A script of answers to frequently asked questions
- Other resources to assist us with your elevator dispatch services.
Insta Answer Offers the Best Virtual Elevator Dispatching Services.
Emergency call answering services and a dispatch crew must be available at all times for elevator repair firms to handle emergencies. When you sign up for our virtual elevator dispatch services, we pair you with a team of experienced and professional call center agents who work around the clock to manage your emergencies. Call Insta-Answer at 877-631-9711 and see how we’ll handle your calls!
