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I don’t think we need to tell you that medical centers are totally overrun these days. With the ongoing pandemic, hospitals and clinics across the country are stretched to nearly capacity. The Centers For Disease Control and Prevention have urged healthcare facilities to utilize telehealth services as much as possible, and adapt their current phone systems to allow for more patient phone calls. This is where Insta Answer can step in to help. We are proud to have been serving the medical community for nearly 50 years, and we are experts at handling your medical center’s calls.

Your Clinic or Hospital Needs Our Expertise
There are a number of key areas where Insta Answer’s virtual customer service representatives are hugely beneficial to medical centers. The first is with office overflow calls. When your office phone lines are busy, you don’t have to keep patients waiting. Our trained professionals can handle the extra calls for you. We offer 24-hour service, so we can answer your after-hours calls too. We follow the directives set by each physician, and don’t just screen calls, we expertly prioritize and route messages. Whether you have one physician, or multiple medical centers requiring live answering 24 hours per day, our system is equipped to handle your needs.

Streamline How You Support Your Staff
Insta Answer’s Online Portal allows your staff to be totally in control of their on-call schedule. When a patient calls, our caring, friendly experts follow the on-call protocols each physician has chosen, and physicians can access our Online Portal to retrieve their on-call messages at any time. We are HIPPA compliant, and our services are not “one size fits all” — we carefully tailor every aspect of our system to your organization’s unique needs.

​If your medical center is struggling to keep up with increased patients, let our experts step in and help. We make your patients happier by providing a caring voice answering their calls at any hour of the day or night, and we make physicians happier too by efficiently handling on-call schedules. Expanding your patient services, doesn’t have to be expensive, give us a call today to learn how you can improve your medical center’s phone capabilities for as little as $3 per day.

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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