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As the owner or manager of an elevator service company, you know that the odds of getting stuck in an elevator are low, estimated at less than a quarter percent per year. But you also know that your focus has to extend beyond those odds. You have to plan for the unexpected, like if a lift you’re responsible for malfunctions causing entrapment of your client or their customer. That’s where Insta-Answer comes in.

Elevator Entrapment
Like all types of equipment and machinery, elevators sometimes fail. In some cases, failure is preventable through maintenance and inspection — but in other instances, reliability (or lack thereof) is a function of time. As someone familiar with the industry, you’re privy to the fact that riders are generally safe in a stalled lift. But for the clients or customers affected, entrapment can cause extreme emotional or physical distress, often triggered by underlying cleithrophobia or the fear of being trapped.

Connection is Critical
Most states require that elevators have some form of two-way communication that allows for conversation between an elevator cab and a monitored line to comply with safety regulations. In an entrapment situation, it’s even more critical that businesses have a way to obtain and maintain constant contact with stuck passengers to assess the case ongoing, assuage rider fears and concerns, and relay relevant details regarding the status of rescue efforts.

One of the easiest ways to ensure that someone is always available to respond to your client or their passengers if an elevator malfunction occurs is to hire a virtual receptionist or answering service. Three key benefits of hiring a third party to perform this function for your elevator management business include:

  • Alleviates burden on internal resources — your team can respond directly to service calls and requests instead of managing the phone lines for the “what-if” scenarios
  • Provides after-hours support — you can get by without 24/7 staff because the answering service will ensure that for you
  • Streamlines communications — if something does go wrong with one of your elevators, operators can connect with your team and other appropriate entities like the business owners or emergency response teams so that you can focus on resolution

Benefits of Insta-Answer
At Insta-Answer, we specialize in elevator entrapment and monitoring — meaning we do the above, and more. Through the use of our integrated systems, we can monitor car statuses, dispatch maintenance and emergency crews when your team isn’t available, and, most importantly, connect with and respond to riders through elevator phones if a system failure occurs. While not everyone is equipped to work remotely, our Insta-Answer team has been perfecting our remote services for 50 years. With 24/7/365 live operators and elevator monitoring, our adaptable staff can serve as a full-time resource or provide much-needed back-up to your team in these uncertain times. Our goal is to ensure that there is always someone there to support the people you serve.

Never miss a call again!
Call (877) 631-9711 or email [email protected] today!

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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