1. 24/7 Coverage
Elevator problems can occur anytime, so you need to be ready to handle those calls, anytime, any day, any situation.
2. More than a few people answering the phones
You want as much coverage as possible, so nobody is left waiting on hold when they need you the most.
3. Pay-per-call instead of a flat fee
With pay-per-call, you pay less on slow days/weeks and pay more as the phone rings more, helping you save costs and become scalable.
4. Live dispatching (not just voicemail)
Emergencies are not the time for waiting for a call back, so having live people waiting on the other end is a must.
5. Friendly, calming voices
In difficult situations and with difficult callers, phone representatives that can keep everything under control and put elevator passengers at ease is crucial.
6. Experience handling entrapment calls
One of the most delicate situations your callers may be calling about is entrapments inside the elevator cars. When that happens, you need someone who knows your company’s protocols for handling the problem safely.
7. Extensive knowledge of and experience in the elevator industry
You wouldn’t hire just any person to be an elevator operator or technician, so why would you do so for whomever answers your elevator company’s calls? Make the right choice and partner with a virtual answering service that has the best dispatching software, the best representatives, and the best bang for your buck. That said, check out Insta Answer. We’ve got exactly what you’re looking for.