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Handling customer complaints is never easy. No matter what kind of business you have, what the complaint is about, or how angry the complainant is, it will take time to make sure that the issue is resolved to your customer’s satisfaction.

Common Complaints
Having solutions, protocol, and procedures in place for the most common complaints is important, especially during busy times. Remember that preserving a long-term business relationship is far preferable to losing a client or customer because you were unwilling to come to an equitable solution to the problem. Some common complaints that answering service operators, administrators, and business owners encounter include:

  • Inadequate or incorrect descriptions of products: Virtual receptionists who answer calls for your business should be familiar with the correct product descriptions and have access to the correct script for any situation. We will work with you to make sure that our operators are equipped with the information they need to answer any and all calls.
  • Poor client service: The Insta-answer virtual receptionists are always helpful, polite, and upbeat when answering phone calls, regardless of the reason for the call.
  • Poor response to information request: The more information our virtual receptionists have regarding your product or services, the easier it is for them to route a call or answer any questions that may arise.
  • Rude staff: Rudeness is unacceptable. Our virtual receptionists are trained in helping all kinds of people regardless of their attitude or inability to communicate effectively. No matter how frustrating a caller may be, there is no excuse for anyone to be treated badly.
  • Uninformed staff: believes in training our virtual receptionists to engage with your callers by asking the right questions based on the information we have.

Insta-Answer is a U.S. based, privately-owned company. We know what our clients’ businesses need to grow and we know that our individual clients must be secure in the knowledge that they will never miss a call. No matter what size your business is, our answering service representatives can help you stay on top of the market. Contact at 888-356-8866 or email [email protected]. We look forward to hearing from you.

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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