building healthy tenant relationships
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Whether you are managing one property or 100, communication is a very important part of property management. Not only does it make your job much easier and smoother, but it also improves the tenant-property manager relationship. ​
Good communication may even increase your revenue stream. This article discusses the importance of good communications and the benefits it has on your company.

Understanding Issues
The most effective way to address tenant concern is by directly relating to them. Effective communication means you can grasp their issues more readily and resolve them quickly. Tenants will also be open to communicating any needs or complaints they may have, allowing you to address them more effectively.

Setting Expectations
Communication is vital for setting expectations with tenants, especially new ones. Communicating about what you allow and what you don’t allows your tenants to be fully aware of potential violations of their lease terms. This also sets the tone for future interactions with your management company, clarifying what is expected out of both parties.

Building Rapport
By establishing good communication habits, you can build a strong tenant-landlord relationship and retain more tenants. Your tenants will be happier with you and less likely to leave prematurely because they know they can contact you and trust you to listen to their needs and respond accordingly. Building rapport is a simple skill that can make all the difference.

Resolving Disagreements
The best way to resolve disagreements between landlords and tenants is to keep the lines of communication open. Landlords should ensure renters understand their rights and responsibilities, in accordance with the lease agreement. Communication starts at the application stage and continues throughout the tenancy by addressing issues such as rent payments, maintenance requests, repairs, subletting and termination of occupancy. These conversations not only help build your relationship with your renters but also prevent any surprises that might arise later on.

Improving Your Communication Skills
In the landlord-tenant relationship, effective communication is a key component that can make or break your leasing abilities. There are many ways to provide tenants with a comfortable, informative and engaging rental experience, but before we start we should first look at why it’s so important to communicate effectively with tenants.

Hire Insta Answer to help make your communication processes even easier and more effective. Call Insta Answer now to see how we’ll handle your calls, 877-631-9711!

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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