The busy season is coming, and no matter how many in-house people you have devoted to customer service it may not be enough to properly care for your customers. Imagine a 24/7 answering service that could handle your call overflow and sound as professional as you do. Imagine they know how to convert your will-call customers to automatic delivery, and they are even trained in propane and oil safety. You can stop imagining. You’ve found it!
Why Hire a Virtual Call Center?
Customer Service: No one likes to be left on hold or talk to someone who can’t help them in the best of times. You are entering the busy season, and customers are going to be beating down your doors. If you want to keep your customers happy, and you do, you’re going to need someone to handle your overflow calls, and that’s what we do. You only have to pay if you use our services. If the season is mild and your call volume is down, there is no need to pay because we are on demand.
Will-Call Customers all Call at Once: We understand the nature of the energy business. All those “will-call” customers who only call when they need a product all tend to call at the same time. The answer, as you know, is to set up automatic deliveries. Our staff understands this and knows how to subtly suggest switching to automatic delivery so you can keep them happy, increase your revenue, and have a more consistent schedule for your drivers.
Emergency Calls: People will call you with emergency calls and expect you to have the answers. We train our virtual representatives in oil and propane safety. When your customers contact you they are guaranteed to be talking to a knowledgeable person about the subject, whether they are talking to your CSRs or us. We feel we are an extension of you.
Winter is coming, and pretty soon, the phones will start ringing, and you have to start thinking who will be answering them. We are fully trained in customer service, oil, and propane safety, and converting will-call customers to automatic customers. To find out more about how we can help, call us now to get started for as little as the cost of a cup of coffee a day at 877-631-9711 or click here.