Insta Answer’s use of new visual communication systems is aimed at improving accessibility and easy elevator monitoring in case of an emergency. This advancement in technology has enabled manufacturers to easily integrate features that help those with disabilities use their products easily. Over the past few years, new guidelines have emerged throughout the U.S. to implement this new feature in all new or renovated elevator cars.
Here’s an overview of the four main requirements and how they influence accessibility for elevator passengers:
Standard Elevator Phone
The usual telephone system installed in most current elevators will remain present for passengers who are able to communicate with emergency personnel verbally.
Display
An LED video display allows emergency responders to send a typed message to hearing-impaired passengers/
Message Response
Physical YES/NO buttons are now available for passengers to respond to prompts sent via the video display text system.
One-Way Video
A one-way camera system is in place that allows emergency personnel to properly assess any emergency situation.
These new amendments to elevator codes provide the accessibility and redundancy needed to ensure that all passengers receive proper care regardless of circumstance or technological failings.
This Disabilities Awareness month, reflect on how your company’s customer service structure and communications systems can impact all customers and passengers. At Insta Answer, we’re already familiar with the new systems, know how to handle entrapments and other elevator-related emergencies, and treat every caller like family. Call us today to take your business to the next level.
