8 things people love to see from an elevator company 2
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If you’re looking to improve your elevator company, there are a few key factors customers value the most. At Insta Answer, we have over 50 years of experience helping businesses like elevator companies succeed. Here are some key services we’ve noticed customers really appreciate in this industry.

1. Frequent Service
Providing regularly scheduled maintenance at frequent intervals is highly valued by customers looking to hire an elevator company. It’s always important to make sure your customers know when to expect your maintenance visits.

2. Ample Maintenance Time
Ensuring that each visit allows for enough time to properly investigate and resolve any issues is key.

3. Structured Maintenance Programs
Customers highly value companies that provide written pre-scheduled maintenance programs. These programs should include regular intervals of equipment testing, maintenance, and examinations.

4. Quick Response Times
When there’s a problem with an elevator, no one wants to be kept waiting any longer than necessary for a technician to arrive. Hiring a company like Insta Answer to handle your calls 24/7 can save you money and ensure you’re always alerted to problems, no matter what hour of the day they occur.

5. Flexible Contracts
Customers need to have a thorough understanding of what their contract covers and which services get billed at an hourly rate. The best companies offer contracts that are adaptable to customers’ needs.

6. Competitive Billing Rates
Making sure your customers know exactly what is covered by their contract and what additional charges might be is an essential way to gain customers’ trust. Billing at a competitive rate is one way to boost your business beyond the competition.

7. Contract Renewal
Customers love having the option to choose automatic contract renewal or not. Elevator companies that clearly discuss in advance what will happen at the end of a contract are always appreciated by customers.

8. Years of Experience
Longevity demonstrates trust and capability to potential customers. If your company has been around for a while, make sure your website and branding communicate this.

An easy way to offer more to your customers while saving yourself money is to hire a virtual answering service. At Insta Answer, we understand the elevator industry, and our experts are ready to help your customers. Get started by contacting Insta Answer today.

Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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