5 ways property management companies can simplify the onboarding process
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Navigating the property management industry means having to know the ins and outs of every property under your supervision. Dealing with the ones you are used to collaborating with is tricky enough, so handling the onboarding process when acquiring new properties is even more of a hassle. Luckily, we’re here to give you some tips on how you can make sure things keep running smoothly.

1. Take things step-by-step
With a variety of processes and procedures in play, keeping track can be a headache. Missing or messing up things along the way can be disastrous, so do yourself a favor and keep track of everything with a checklist or schedule to take things one at a time.

2. Set realistic deadlines
Having your schedules and goals laid out on paper is just the beginning. For a process to work, you need to leave some room for delays and issues to be resolved. Adding some wiggly room makes things easier for all parties involved.

3. Keep everyone in the loop
You may know the exact process and schedule of how onboarding works, but that doesn’t mean your new partners will. Sitting down with – or video chatting with – your newest property owners and going over exactly what is expected of both parties can stop any miscommunication in its tracks.

4. Know your responsibilities
Once everyone knows their role in the onboarding process, it’s your job, as the property management company, to hold people accountable for the parts they play. Don’t be afraid to put your foot down when it comes to important steps your team or the onboarding owners have to take.

5. End with full transparency
Once the process is complete and both parties are ready to continue with their new partnership, it’s best to stay honest and open about everything that’s to come. Being transparent upfront and in your future communication can prevent problems and disagreements later on.

While you’re handling the onboarding process, it’s wise to leave some other tasks to an experienced team like Insta Answer. We can be standing by 24/7/365 to take care of your tenants while you’re tending to the new business at hand. Give us a call today!

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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