Running a property management company is a busy and exhausting business, so sometimes some aspects of the job get overlooked. One of these vital aspects is communication between property managers and their tenants. To help make your company the best it can be, here are our 5 tips for improving that communication.
Get to know your tenants
Making an effort to introduce yourself and get to know your tenants goes a long way. Discussing their needs, goals, and what they want out of a living situation is an easy way to show them that you make them a priority, which influences the tone of future interactions.
Be polite and professional
A lot of conflicts can arise from tenants, from late rent payments, repair disputes, complaints for residents, violation of lease agreements, and so on. To keep the situation under control and not fuel it into an even bigger problem, remain calm even in the face of an angry tenant.
Offer multiple channels of communication
The days of having an answering machine as the only form of communication between tenants and landlords is far behind us. Utilizing a variety of channels like text, email, online platforms along with a dedicated phone line. Having a lot of access gives your tenants the impression that even in a tough situation they will be heard and taken care of.
Be accessible and efficient
Problems don’t care about the 9-5 workday and won’t wait until the next business day. Sometimes tending to an issue right away is just a matter of keeping tenants happy and sometimes it’s a matter of righting a dangerous situation. So, keep the lines open, answer quickly, and respond accordingly as soon as possible.
Handling calls and messages from a whole complex of tenants (or more) isn’t a part-time job. It can require your full attention and take time away from your other work. Hiring a virtual answering service that offers polite and professional agents available on multiple channels of communication 24/7 can be the piece your property management company is missing. Give Insta Answer a call today to see how we can help you.
