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Offering the best service as an elevator company depends on understanding what customers are looking for. If you’d like to improve your customer experience and gain added success for your business, check out our list of the top 5 things people consider when choosing an elevator company.

1. Recommendations
​No one signs a contract with a company these days without first looking for past reviews and recommendations. Customers love to see a strong online presence and recent service reviews. Encourage your customers to leave a review on your website, Google, or your social media page.

2. Negotiable Pricing
Customers really appreciate flexibility in pricing from elevator companies. For example, providing a small price reduction for a longer contract term can give you an edge over companies that don’t provide this option.

3. Competitive Contracts
Price isn’t everything in the elevator business and there are a number of ways you can make your contracts highly competitive that don’t involve cost. People love reliable, speedy service and repairs, as well as being able to contact a company whenever they have a problem. Providing 24/7 availability through an answering service like Insta Answer makes your customers feel taken care of and confident in your business.

4. Proprietary Parts
Elevator companies that use non-proprietary parts provide more flexibility when an issue occurs and replacement is needed. Customers want to be certain there won’t be any delays or problems sourcing and replacing proprietary parts.

5. Elevator Type
With the wide range of elevator types available, one of the first things customers want to know is if you handle the variety they need. This information should be easy for customers to find and also demonstrate your experience.

When a new customer calls to inquire about your business, it’s so important to make sure they have the best experience possible. Insta Answer’s highly-trained specialists are experts in the elevator industry and provide a caring voice when customers call at any hour of the day or night. Get started on a solution for your company by contacting us

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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