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If you’re working on improving your elevator company, it can be really helpful to understand what issues are most important to your customers. There are a few factors that customers value the most when determining which company is right for them. Read on to find out what they are and determine how your business measures up.

1. Referrals and Good Reviews
The first thing a potential customer will do after learning about your business is Google you to check and see if there are reviews of your services and what they say. Word of mouth referrals is also effective. Clients want to see a demonstrated history of excellence.

2. Flexible Pricing
Everyone wants to get the best deal, and offering flexible pricing is always appreciated. Providing longer contract terms at a reduced cost is an appealing benefit that can make your business stand out.

3. Clear and Comprehensive Contracts
It’s important to have contracts that clearly state all terms of the agreement, so there’s no confusion about what the customer is getting. Everyone wants to be sure they can depend on a reliable service, which includes any necessary repairs being made in a timely manner.

4. Proprietary vs. Non-proprietary Parts
Non-proprietary parts allow for more flexibility when repairs or replacements are required. Customers will want to determine which type of parts your business uses and how much they will cost to replace.

5. Compatible Systems
With the different elevator types that are available, potential clients need to be sure your company has the capabilities and experience needed to install or service the type of system that they have. It’s smart to make this kind of information easy for your customers to find.

In addition to these elements, customers also value being able to easily get in contact with you. If it’s difficult for them to hear back from you when they’re researching elevator service providers, they will know they can’t trust you in times of emergency. Make the best impression by having Insta Answer handle your calls. Contact us today to get started.

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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