As an elevator company, attracting and signing new customers is heavily dependent on understanding what customers are looking for. If you’d like to improve your customer experience and gain added success for your business, check out Insta Answer’s list of 5 questions customers consider when choosing an elevator company.
1. Does your company prioritize preventative maintenance?
A lot can go wrong when an elevator isn’t kept in tip-top shape. So, customers are wary of working with companies that don’t take the time and effort to keep up with preventative maintenance of their elevators.
2. Where does your company get its parts and tools?
Customers prefer to do business with elevator companies that can ensure as little wait time as possible when waiting for any replacement parts to ship because the longer the shipping time, the longer their elevators are not in service.
3. How many employees are trained in repairs?
Having a large staff to help with elevator repairs comes in handle more often than you’d imagine. Often, these repairs can require the help of more than just one or two people, so having a large team of technicians is beneficial.
4. How experienced and knowledgeable is your team?
From upper management to on-call technicians, everyone in your business should be well-versed in the elevator industry. Customers want to deal with teams that know exactly how to meet their needs.
5. Does your company have 24/7 dispatch availability?
With such critical mechanism in place in any elevator, it’s important to have a trained team of elevator call phone reps to help anyone in need of assistance. For this reason, it’s best to rely on an accessible, reliable team of elevator dispatchers, like our team here at Insta Answer.
Give us a call today to see how we’ll handle your calls while you get back to handling the rest of these customer expectations.