4 ways customer service affects property managers
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As a property manager, it is important to have good communication with your tenants through excellent customer service. This will make your tasks much easier and allow you to provide better quality service to your clients.
It will also provide an opportunity for you to have professional relationships with tenants that may last for years. Here’s our list of the top reasons why customer service is so important for property management companies.

Quickly resolve maintenance issues
Communicating with your tenants is an important part of property business. Make it easy for them to tell you what they need, and they’re more likely to keep their home in good condition. Follow up on complaints promptly and get them resolved. By keeping your tenants happy in this way, you’ll avoid costly damage to your property or any loss of rent.

Establishing expectations
Good communication with your tenants gets a lot done. You can set the tone for future interactions, clarify what you allow, and even set their expectations regarding repairs that need to be done within the premise. Proper communication also lets you know when business will be going on in your property such as construction or maintenance service providers.

Building strong tenant relationships
You want your tenants to feel like you care about their needs, and good communication habits is one of the easiest ways to boost your relationship with them. The more they trust you and feel that they can talk to you about anything, the happier they’ll be with their living situation—and that means less turnover for you.

Conflict resolution
There are times when landlords and renters will have disagreements, when you or your tenants have different ideas of what to do with the property. Being able to communicate effectively will help you get past these disagreements quickly so that problems do not escalate into bigger issues. Having an understanding of the lease agreement rules and expectations will also ensure that misunderstandings are avoided.

Effective communication between landlords and tenants by means of great customer service and the best property management answering services is the foundation of every good business practice. Keep the lines of communication open to establish a strong landlord-tenant relationship, Hire Insta Answer to help make your customer service processes even easier and more effective. Call Insta Answer now to see how we’ll handle your calls, 877-631-9711!

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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