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If you have a successful business and wish to expand without the additional cost of adding extra staff to your team, a virtual answering service could benefit you immensely. By having a voice answering service, you can connect with your customers regularly and get their feedback on your products and services. While you will get an idea about customer satisfaction, it will send a positive message across that their opinion matters and that you care.

Benefits Of A Voice Answering Service

Voicemail stinks

  • Gone are the days of voicemail. It is time to invest in an answering service with live operators available 24/7 to answer calls and deliver messages in real-time. A voicemail box may drive customers away who are otherwise looking for a personal touch or response. What wins over leads is the ability of a brand to engage them. Your success also depends on the humanity and personality of your brand.

Round-the-clock availability

  • Become a superstar merchant offering 24/7 support to customers. Have you ever thought of a scenario wherein a customer decides to call your business late at night? Who will answer the call? Unless your business is available 24/7, the chances of success are minimal. Customers are looking for answers, solutions, and a friendly, knowledgeable operator. Our operators know how to deal with a frustrated customer who picks up the phone and dials your company.

Never miss a sales opportunity

  • With a voice answering service, there is always a live person answering calls for your business. It positively impacts your business reputation and credibility and increases the customers’ perception of your business. This is your chance to improve customer satisfaction.

Save time and resources

  • With a reliable voice answering service, you can save both time and resources that would otherwise be spent on receiving calls and answering questions. Your proficiency lies in your core business. That is where you should spend maximum time. Since your professional staff is your most precious asset, you cannot afford to have them spend their time answering calls.  A telephone answering service is your best for organizing the flow of your inbound and outbound communication, so you can optimize your time and resources.

Insta-Answer Knows How To Answer For You!

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Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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