However rare elevator entrapments may be, it’s vital to have someone available 24/7 in case that call does come through. When it does, acting quickly, safely following protocol, and keeping passengers calm are paramount. It’s simply impractical to expect your staff to take on that responsibility alone. Insta Answer is here to help. Here’s how.
Emergencies are sporadic, unpredictable, and don’t always occur during standard business hours; they can happen anytime, anywhere. Whether it’s one minute after closing on an average workday or the middle of the night on a holiday weekend, trapped customers could need your help. Insta Answer is available 24/7/365 to answer those calls for you on a cost-effective pay-per-call basis, so your staff doesn’t have to wait around all night for calls that may or may not come. Holidays, weather-related events, full-time coverage, and afterhours – we’ll always be on the line.
We specialize in elevator entrapment and monitoring. Using our integrated systems, we can monitor car statuses, dispatch maintenance, and emergency crews when your team isn’t available, and, most importantly, connect with and respond to riders through elevator phones if a system failure occurs. All our operatives are highly trained, not only in the elevator industry, but also your company’s particular protocols as well, ensuring the safety of whomever is on the other line and also the reputation of your company.
Knowing the right thing to do when you receive an elevator entrapment call is one thing but knowing the right thing to say (or way to say it) is just as important. Remember, callers may be experiencing their worse fear during entrapments. Our operatives are accustomed to treating the person on the line like family, so everyone stays calm and everything stays under control. Compassion can be tricky in tense situations, and even more so when elevator phones have short time constraints. So, we utilize the best talent available to quickly and calmly gather any information needed from entrapped riders, so we can send help to them as soon possible.
Say goodbye to missed calls, mistreatment, and mistakes. Insta Answer provides exceptional on-call customer service, even in the most stressful of circumstances. We know how to keep uneasy situations under control.