TOP 3 TENANT COMPLAINTS TO EXPECT THIS SPRING

HOW POOR CUSTOMER SERVICE CAN IMPACT YOUR PROPERTY MANAGEMENT COMPANY
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To property managers, the change of the seasons brings about more issues than just spring cleaning. For most, it means the beginning of a long line of new complaints and requests from their tenants. This shift in priorities can leave even the most equipped of property owners feeling overwhelmed. So to help with this transition, we’ve compiled a list of the three most common calls and complaints you should get prepared to answer to in the next few weeks and months:

Water Damage 
Winter snow can have a lasting impact on a property if it manages to make its way inside. Roof and siding leaks can lead to issues like soggy drywall, warped floors, water spots on ceilings, compromised electrical fixtures, and mold. When you get calls like this from tenants, it’s vital to resolve these issues as soon as possible, because it not only affects the renters’ quality of life, but also their health.

A/C problems
As the weather gets warmer, it’s likely that most of your tenants will be making the switch from heating to air conditioning very soon. With this comes inevitable issues with the air conditioning units for some. Whether the resident’s unit is functioning poorly, leaking, not filtering properly, or not working altogether, as the building’s manager, you are expected to deal with this before the heat becomes too hot to bear.

Pests
During the winter, insects take shelter in the walls, and often stick around and become even more active come spring. So expect some grossed out tenants calling about this kind of issue. Be on the lookout for termites, cockroaches, ants, rodents, and other pests, and be ready for complaints about them to come through, no matter how fortified your building seems.

With all of these issues, there are multiple channels involved to resolve each situation from general repairmen to HVAC specialists to exterminators. Keeping track of who’s calling, who to call, and how to handle each issue becomes exhausting quickly, and can leave you playing catch-up. Luckily for you, Insta Answer’s virtual receptionists are trained to know exactly how to navigate calls such as these and give your tenants the best service possible. We’re equipped to handle calls 24/7/365 for any issue, question, or comment your residents may have. Skip the hassle and call Insta Answer today!

Picture of Steve Samuels

Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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