how can a virtual answering service benefit your business
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Many businesses get far more calls than they can easily handle each day, which means that time and resources that could be better used elsewhere are needed to handle a multitude of questions. Many of these calls can be outsourced to a third-party virtual dispatching service, which can filter calls and sort them between issues your business actually needs to handle and questions the virtual answering service can answer on your behalf. ​
Save Time and Money
Not every call requires a complex conversation with someone at the top of your team, and having a virtual dispatch service handle the majority of the quick and simple questions your business receives frees up time that can be better spent solving more complicated problems. As the first point of contact between a customer and your business, we can determine which calls actually need to be scheduled and sent to an expert from your business and which quick questions can just as easily be answered by a third party. This alternative to answering all of your own phone calls can save a significant amount of time for your team members at a lower cost than what you would need to spend to have someone handling this work in-house at all times.

Virtual Scheduling
Your customers call your business when it is convenient for them, but this may not always align with when the specific person they need to speak to is available. Our virtual scheduling services can quickly and conveniently let customers know when you will be able to meet with them to handle a more complex issue, as well as automatically add items to your calendar.

24/7 Virtual Answering Service
It probably isn’t feasible for your business to have someone available to answer the phone around the clock, but your customers may run into problems or urgent questions at any time of day or night. Our virtual receptionists can help to mitigate immediate needs and let callers know when a member of your team will be available to discuss more complex concerns.

At Insta-Answer, we prioritize providing the best virtual dispatch services for businesses in a wide range of industries. Contact us today to learn more about how choosing us can benefit your business or to get started with the best virtual answering service available!

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Steve Samuels

A respected contact-service executive and thought-leader, Insta Answer CEO Steve Samuels has over 30 years experience in the industry. Steve posts his insights here on our blog weekly (and sometimes more.)

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