Insta-Answer operation managers maintain 24/7 availability in order respond to service needs or
disruption, including the transport of key personnel to the Communications Center in the event of regional emergencies.
All managers and supervisors are trained in basic trouble shooting and system diagnostics. An On-Call schedule is maintained to coordinate further assistance from qualified staff as needed. A detailed Emergency Control Procedure manual specifies, in detail, the appropriate responses and responsible personnel for a variety of urgent circumstances. Managers are continuously accessible to advise and assist supervisors