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Customer Service is Everything

Handling customer complaints is never easy. No matter what kind of business you have, what the complaint is about, or how angry the complainant is, it will take time to make sure that the issue is resolved to your customer’s satisfaction.  Common Complaints  Having solutions, protocol, and procedures in place for the most common complaints is important, especially during busy…

Virtual Receptionist Answering Services: Know the Vocabulary

Finding the perfect virtual receptionist answering service will expose you to words and terms that you may not have heard before. Having a conversation with someone who knows what these words mean, when you do not, will be confusing. Rather than feeling unprepared to make a decision regarding an answering service because you don’t fully understand what is being offered,…

B2B, B2C, or Both

Regardless of whether you are a single consumer that needs a virtual receptionist to make sure that your messages are never lost, or a business that must maintain communication with their customers at all times, Insta-answer.com is the perfect answer for you. Business-to-business (B2B) marketing is very different from business to consumer (B2C) marketing. Companies are in the business of…

Business Scripts for Answering Services

Customer support is the foundation of every business. Without it, businesses cannot survive. If you use an answering service for your business calls, you want to ensure that your virtual receptionist knows what to say to which caller. This is called a script and depending on the circumstances of the interaction between the caller and the receptionist, the script must…

Voice Services Are as Essential as Phones

When you call a business, you have specific expectations of what that call should be like. The person speaking with you should be professional, have a welcoming tone, provide the information you need, and be able to relay your message quickly and accurately. However, we know that this is not always the case.  A Live Person is Always Better Than…

4 Reasons You Need A Voice Answering Service

If you have a successful business and wish to expand without the additional cost of adding extra staff to your team, a virtual answering service could benefit you immensely. By having a voice answering service, you can connect with your customers regularly and get their feedback on your products and services. While you will get an idea about customer satisfaction,…

The Power of Answering a Call

Providing positive experiences for clients is the basis of good business. Right? Every business owner thinks about how important it is for each client -especially new ones, to have a positive experience with each encounter they make with the business. But then how does it happen that Customer service often takes a back seat to the daily demands of running…

Let Us Help You Focus

In this time of growing competition, you cannot afford to ignore core business, nor can you miss answering important sales calls. No doubt, customer service is critical to the success of every organization, but owners often focus on their business instead of phone calls. Many small businesses struggle to find a balance between answering every single phone call and focusing…

An Answering Service Can Help Grow Your Business

If you are considering using a telephone answering service but wondering whether it is a good idea, there are good reasons to do so. From fast response time to better customer service and ensuring 24/7 availability, the right service can act as an extension of your business. Today, when consumers have unlimited choices, you may easily lose out to the…